We guarantee that our quality is top notch and you can rely on a fast response to any questions you have. If there are any problems with our products, you can request for a refund anytime within 30 days of delivery, no questions asked!
At The Lazy Gardener, we stand behind the quality of our products. If any product you purchased from us reaches you in a damaged condition OR stops functioning as intended in the first 30 days after you received the product - we will send you a FREE replacement, at no further cost to you!
We work hard to process and ship your order within 2 - 4 business days! During public holidays, please allow a few extra days for your items to be shipped, but we try our best to ensure no delays. We know you can't wait to receive your orders!
You can track your order on our live Tracking Page at any time! Simply enter your Order Number or Email to retrieve tracking info.
Please be patient, as many postal and shipping services are under strain due to limited staffing and bottlenecks. Rest assured, if your order shows as, in transit, it is still on its way to you and it is not lost.
If you choose the Standard Shipping (2 - 4 weeks) option - please allow 2 - 4 weeks after receiving your Shipment Confirmation email for your items to be delivered.
If you choose the 100% Tracked & Insured Shipping (2 - 4 weeks + Insurance) option - please allow 2 - 4 weeks after receiving your Shipment Confirmation email for your items to be delivered. Your purchase will also be insured against any damage during shipping or if the package is lost in transit. In either scenario, you will receive a replacement at no further cost to you.
Items may also be shipped separately to your receive your orders at the earliest!
If your order gets lost or damaged in transit during the shipment process, we will offer you a FREE replacement, at no further cost to you.
While we ship our products to the US and Worldwide, we are based out of beautiful Vancouver, Canada! Our fulfillment centers are located across the world, including Hong Kong and China.
You can reach us any time via our Contact Us page. Or email us directly at firstname.lastname@example.org. Or call us at 1 (800) 314-0466! Just reach out and our rock-star customer support team will get back to you shortly!